What are the indicators that make up the balanced scorecard?

In project management, the Balanced Scorecard (BSC) is a strategic tool used to measure and align project performance with an organization's overarching goals and vision. It provides a framework for evaluating projects through multiple perspectives: Financial, Customer, Internal Processes, and Learning and Growth, offering a holistic view of project success beyond traditional financial metrics.

1. Financial Perspective: This measures how the project impacts the organization's financial health, such as cost efficiency, return on investment (ROI), or adherence to budget constraints.

2. Customer Perspective: This evaluates how well the project meets stakeholder or customer expectations, including quality, satisfaction, and deliverables.

3. Internal Process Perspective: This focuses on the efficiency and effectiveness of project processes, such as adherence to timelines, process improvements, or innovation within the project lifecycle.

4. Learning and Growth Perspective: This examines the project's impact on the organization's capabilities, such as employee skills development, knowledge sharing, and the adoption of new tools or methods.

The Balanced Scorecard in project management enables teams to:

• Align projects with strategic objectives.
• Monitor progress from multiple dimensions.
• Identify gaps and prioritize areas for improvement.
• Foster better communication among stakeholders by linking operational efforts to strategic goals.

By offering a comprehensive view of success, the BSC ensures projects deliver not only on immediate outcomes but also contribute to the long-term value and sustainability of the organization.